CRM & Business Automation Lead
VillaCarte GroupОписание
We are looking for a senior-level Automation Lead to drive business process automation, CRM optimization, and system integrations across the Group.
This role sits at the intersection of business operations, sales processes, and automation tools . You will work closely with leadership and department heads to identify inefficiencies, design automation solutions, and implement scalable systems that improve operational efficiency and sales performance.
Key Responsibilities
Process Automation & Systems
- Analyze and optimize business processes across Sales, Finance, Operations, HR, and Marketing
- Design, implement, and maintain automation workflows that reduce manual work and errors
- Build reliable, scalable automation pipelines across departments
- Maintain process documentation and system logic
CRM & Sales Automation
- Optimize and customize CRM workflows (primarily Zoho CRM )
- Automate lead management, deal pipelines, reporting, and sales operations
- Integrate CRM with internal and external systems to ensure data consistency and visibility
- Support sales teams by improving usability and efficiency of CRM processes
Integrations & Tooling
- Design and maintain integrations between business systems
- Implement API-based workflows, scripts, and automation scenarios
- Research, propose, and implement automation tools and improvements
- Continuously optimize existing automations based on business feedback
Cross-Functional Collaboration
- Work closely with business stakeholders to translate operational needs into automation solutions
- Act as an automation and systems owner across departments
- Educate teams on automation opportunities and best practices
Success Metrics (KPIs)
- Reduction of manual and repetitive business tasks
- Measurable efficiency gains in sales and operations
- Stability and reliability of automated systems
- Positive feedback from internal stakeholders
Technical Requirements
Strong hands-on experience with:
- Automation platforms (Zapier, Make / Integromat or similar)
- CRM systems (Zoho preferred)
- APIs, webhooks, and integrations
- Python and/or JavaScript (for scripting and automation logic)
- Google Apps Script
- SQL and basic data management
- General understanding of SaaS systems and permissions
- Ability to build and maintain reliable, business-critical automation solutions.
Soft Skills & Mindset
- Strong business and systems thinking
- Proactive, ownership-driven approach
- Clear communication with technical and non-technical stakeholders
- Ability to work independently and prioritize based on business impact
- Collaborative and solution-oriented mindset
What We Offer
- Strategic role with direct impact on business efficiency and sales performance
- Opportunity to shape the Group s automation and systems landscape
- Close collaboration with leadership and decision-makers
- International working environment
- Flexible collaboration format
If you are motivated by improving how businesses operate through smart automation and well-designed systems, we would be happy to start the conversation.